Effective and last updated: September 4, 2026
The short version
Annual profile plans and add-ons renew once a year until you cancel. The price, billing period, and automatic-renewal statement appear beside the purchase button and again before Stripe collects payment. Cancel online from “Manage billing in Stripe” in your private desk. Cancellation stops the next charge; paid features normally remain available through the current paid term.
Payment processor
Stripe processes checkout, payment credentials, receipts, subscription changes, and billing-portal access. Field Honest receives transaction status, customer and subscription identifiers, billing contact details, amount, currency, and limited payment information such as card brand and last four digits where Stripe supplies it. We do not receive or store your full card number or security code.
Automatic renewal and price changes
Unless canceled, each annual subscription renews for another year at the then-disclosed price. We will provide any notice of renewal or material price change required by applicable law. A price change applies no earlier than the next renewal and does not alter the current prepaid term. Taxes may be added where required.
How to cancel
Open the private Outfitter Desk link sent to the business email, choose “Manage billing in Stripe,” and cancel the relevant subscription. You do not need to call or speak with a salesperson. If the private link or portal fails, email office@nomenasdigital.com from the business billing address with “Cancel renewal” and the profile name. We will treat the received time as the cancellation-request time after reasonable identity verification.
Refunds
Subscription fees are generally non-refundable after a paid term begins because access and placement are made available immediately. Cancellation normally prevents the next renewal rather than refunding the current term. We will correct duplicate or unauthorized charges and provide refunds required by law. If we permanently discontinue a paid feature during a prepaid term without a reasonable substitute, we will provide a proportional credit or refund.
For a one-time Partner Story or website project, you may request cancellation before substantive work begins for a full refund. After work begins, we may retain the reasonable value of completed work and refund the remainder. After a draft or deliverable has been supplied, fees are non-refundable except for failure to provide the agreed scope or where law requires otherwise. Custom expenses approved in advance are non-refundable once incurred.
Failed payments and upgrades
If payment fails, we may retry through Stripe and pause paid features after reasonable notice. When you upgrade to Complete, any credit or timing adjustment shown at checkout controls; older overlapping subscriptions will be scheduled to stop so you are not intentionally charged twice for the same period.
Billing questions: office@nomenasdigital.com.